When meeting with fire and life safety companies and security companies, we consistently hear about challenges they have with tracking recurring services. Some of the outdated methods we’ve seen for tracking services include spreadsheets, complicated modifications to basic accounting software, color-coded sticky notes on a board, and even file folders that are moved from location to location.
The downfalls of not using a software package specifically designed to track these services include lost orders, missed frequencies, and sometimes even lost paperwork. What’s worse is that these ineffective solutions can hinder your efforts to deliver excellent customer service to your customers.
||It’s being tailored for people in our industry, Fire and Protection… It’s nice to know someone who understands your business is looking into it.|
|Anna Gavin, President
Fireline Corporation, Baltimore, MD, ProfitZoom customer
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Below are some of the key benefits you receive when using service specific software like ProfitZoom to track recurring services:
No Lost Orders – or Customers!
There is nothing worse than losing a customer or an order, but that’s what can happen if your techs miss an appointment or your back office loses paperwork. The cost of customer acquisition keeps going up, so good companies struggle do everything possible to keep their customers once they have them. By integrating technology into your processes, you can help keep your customers happy and prevent them from seeking other service providers.
Increased Revenue Per Technician
Technicians who don’t have to carry around file folders or figure out complicated service codes can get more work done. When a company’s internal processes are in-line with the actual work being done in the field, their technicians are happier and more efficient. By empowering the technician with all the information needed to perform the service, the job goes more quickly and smoothly, the customer is more satisfied, and the company can schedule more jobs for each technician in any given day.
Service Customers Better
Companies can be more efficient in scheduling their technicians when they know where they need to go and what services are required ahead of time. When your business uses software designed for recurring services you can use advanced dispatching, let your customer know when the tech is coming, and even engage with the customer to determine whether they need any other services. By maintaining constant contact with your customers through a customer portal, you keep them aware of your services and prevent them from seeking service elsewhere.
Less Administration Required
When your business uses a software system to keep all the necessary data at your fingertips – a system designed to work the way you do – your business will need fewer resources to manage each process. You will be able to realign your organization to find additional ways to generate revenue. Imagine the impact of being able to reallocate administrative resources currently pushing paperwork to assist the sales team or manage other internal processes. Through effective and efficient uses of software to manage your recurring services you will be able to expand your business to take on more clients without adding personnel.
||Somebody can get 10 hours of stuff done, in what would have taken them 15 or 20 before…it lets us rededicate our efforts to other important things.|
|Steve Benz, Comptroller
Metro Fire Equipment, Gilbert, AZ, ProfitZoom customer
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Increased Operation Efficiencies
Using advanced planning and dispatching means a company can quickly and easily handle unexpected emergency calls when they occur. When your business is running flat out just trying to keep up with fulfilling each day’s service calls, you have no opportunity to accept potentially lucrative time sensitive business that pops up, which means your competitor will be gaining a client. Once you have software keeping your operation running below maximum capacity you will have the slack required to enable you to respond to last minute emergencies or opportunities.
They say a picture is worth a thousand words. Can you quickly and easily see how your business is doing at a glance? Companies that have adopted software that provides business intelligence can define Key Performance Indicators that provide a report card indicating success or highlighting areas that need improvement. Do you know which KPIs you should track and how software can help? As part of a Business Value Assessment Valens Software can help provide you with an in-depth analysis of your current workflow and identify targets of opportunity where ProfitZoom can create measurable positive outcomes.
As your business grows, legacy low-tech approaches to service management become a hindrance and can rapidly begin causing major service quality problems. Your customers are critical to your business and the most significant way you can improve your company’s service quality and customer satisfaction is by using technology specifically designed for your recurring services organization.
Please contact us for more information about how ProfitZoom can help you revolutionize your business.